Privacy Policy

Introduction

Gulf Loads ("Gulf Loads", "we", "us", or "our") is a freight brokerage connecting shippers, suppliers, and truck carriers across the GCC. This Privacy Policy explains what personal information we collect through gulfloads.sa (the "Site"), how we use and share it, and the choices available to you.

By using the Site, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site.

Information We Collect

Information you provide directly: when you submit a quote request through our contact form, we collect your name, email address, company name, and the message you provide. This information is sent to us via WhatsApp at your request, so it is also subject to WhatsApp's own privacy practices for that conversation.

Information collected automatically: when you browse the Site, certain technical information may be collected through cookies and similar technologies, such as your IP address, browser type, device information, and pages viewed. See our Cookie Policy for full details and how to control this.

How We Use Your Information

• To respond to quote requests and general inquiries
• To operate, maintain, and improve the Site
• To understand how visitors use the Site (only where you have consented to analytics cookies)
• To comply with legal obligations and enforce our Terms and Conditions

Legal Basis for Processing

Where applicable data protection law requires a legal basis, we rely on: your consent (for example, for optional cookies), the necessity of processing to respond to your inquiry, and our legitimate interest in operating and securing the Site.

Cookies and Tracking Technologies

We use essential cookies to operate the Site and, only with your consent, functional and analytics cookies to enable embedded content and understand Site usage. You can accept or reject non-essential cookies at any time through the cookie banner or the "Cookie Settings" link in the footer. Full details are available in our Cookie Policy.

How We Share Your Information

We do not sell your personal information. We may share it with:

• Service providers who support our website and business operations (for example, hosting providers and communication tools such as WhatsApp)
• Freight carriers, customs agents, and logistics partners, only where necessary to coordinate a shipment you have requested
• Authorities or legal advisors, where required to comply with a legal obligation or protect our rights

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, including responding to your inquiry and meeting legal, accounting, or reporting requirements, after which it is deleted or anonymized.

Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, and in particular under the Saudi Personal Data Protection Law (PDPL) and comparable regulations across the GCC, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to, or request that we restrict, certain processing
• Withdraw consent at any time, without affecting processing carried out before withdrawal

International Data Transfers

As a freight brokerage coordinating shipments across the GCC, information may be accessed by our team or partners in different countries within the region. We take steps to ensure such transfers are subject to appropriate safeguards.

Children's Privacy

The Site is intended for businesses and individuals seeking freight brokerage services and is not directed at children. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "last updated" date at the top of this page.

Contact Us

If you have questions about this Privacy Policy or wish to exercise any of your rights, contact us at info@gulfloads.sa, by phone at +966 50 784 2826, or via our Contact page.